Report a counterfeit item

Email us with as much of this as you can:

• The listing link, order number, or item name.
• The brand you believe it's meant to be.
• What's making you think it isn't right, stitching, logo placement, a missing tag, whatever you've spotted.
• Photos, if you have the item in hand.

Send it to support@bushpop.com.au.

We review every report as a priority, usually within a day. While we're looking into it, the listing comes down; if you've already bought the item, you're refunded under Buyer Protection straight away. You don't need to wait on the outcome to get your money back.

If we confirm the item isn't authentic, it stays off the marketplace for good. If we can't confirm it either way, we'll follow up with you directly rather than leave you guessing.

We action the refund on our end within 2 business days of the report. It can then take a few more business days to reach your account, that part's on your bank's timeline, not ours.