Help

Help and support

We're a small Australian team, and we read every message ourselves. If something's wrong with an order, or you just have a question, get in touch and we'll sort it.

Get in touch

Email us at support@bushpop.com.au with your order number and what's going on. A real person reads every message, and we get back to you as fast as we can, usually within a day.

Quick answers

Where's my order?Check the status and tracking on your orders page.Something wrong with an order?How returns and Buyer Protection work.How does shipping and pickup work?Delivery, tracked labels and local pickup.Think an item isn't authentic?How to report it and what happens next.

Before you buy

Listings include measurements alongside the size, so you can check fit before you buy. If a listing is missing something you need, message us and we'll follow up with the seller.