Returns and Buyer Protection

• The item doesn't match the listing, photos or measurements.
• The item didn't arrive, and tracking doesn't show it delivered.
• Tracking says delivered but you genuinely don't have it.
• You have concerns about whether an item is authentic.

Wrong size or changed your mind? There's no automatic right to return for that, but get in touch and we'll look at it, we'd rather sort it than leave you stuck with something you can't wear.

Refunds go back to your original payment method, never a store credit you didn't ask for, and never held by Bushpop. We start a refund within 2 business days of hearing from you; it can then take a few more business days to land, depending on your bank.

Email support@bushpop.com.au with your order number and what's happened. For item-not-as-described claims, a photo or two helps us sort it faster. We'll get back to you as fast as we can, usually within a day.

If you think an item isn't authentic, we take it seriously and refund you while we look into it. See how to report a counterfeit item.

Local pickup has no shipping cost and no Buyer Protection fee. Check the item over at handover before you go, and if anything's not right, don't complete the pickup, get in touch and we'll help sort it.

Buyer Protection sits alongside your rights under Australian Consumer Law, it doesn't replace or limit them. Secondhand items are judged against their age, price and disclosed condition, but you're always entitled to a remedy if an item isn't as described or isn't of acceptable quality for what it is.